Privacy Policy
Shanghai Sieyuan Low‑Voltage Switch Co., Ltd. (hereinafter referred to as “Sieyuan Low‑Voltage”, “we”, “us” or “our”) recognizes the importance of privacy to you and respects your privacy. Please read and understand this Privacy Policy (hereinafter referred to as “this Policy”) before submitting your personal data to Sieyuan Low‑Voltage. This Policy applies to websites owned and operated by the Sieyuan Low‑Voltage Group. It outlines Sieyuan Low‑Voltage’s information practices on its websites, including what information we collect, how we use such information, with whom we share it, and how we protect it.
This Policy describes how we process your personal data, though it may not cover all possible data processing scenarios. Sieyuan Low‑Voltage websites may contain links to third‑party websites. Sieyuan Low‑Voltage assumes no responsibility for the privacy practices or content of such third‑party websites.
This Policy is designed to help you understand the following:
How Sieyuan Low‑Voltage collects and uses your personal dataHow Sieyuan Low‑Voltage uses Cookies and similar technologiesHow Sieyuan Low‑Voltage discloses your personal dataHow to access or modify your personal dataHow Sieyuan Low‑Voltage protects your personal dataHow Sieyuan Low‑Voltage processes children’s personal dataThird‑party providers and their servicesHow your personal data is transferred globallyHow this Policy is updatedHow to contact Sieyuan Low‑Voltage
1. How Sieyuan Low‑Voltage Collects and Uses Your Personal Data
Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data is directly submitted to us by you when you use our websites, products or services, and interact with us — for example, when you create a Sieyuan Low‑Voltage account or contact us for support. We may also obtain data by recording your interactions with our websites, products or services, such as through technologies like Cookies or usage data received from software running on your devices. Where permitted by law, we may also obtain relevant data from public and commercial third‑party sources.
The data we collect depends on how you interact with Sieyuan Low‑Voltage, including the websites you visit or the products and services you use, such as your name, gender, company name, job title, address, email address, phone number, login information (account and password), photos, identity document information, etc. We also collect information you provide and content of messages you send us, such as your search queries or questions and information provided for customer support. You may be required to provide personal data when using Sieyuan Low‑Voltage products or services. In some cases, you may choose not to provide personal data to us; however, if you decline to do so, Sieyuan Low‑Voltage may be unable to provide relevant products or services or respond to and resolve your issues.
We may use your personal data for the following purposes:
(a) Create your account.
(b) Fulfil your transactions or service requests, including order fulfilment; delivery, activation or verification of products or services; provision of training and certification as well as management and processing of training and certification results; participation in online or offline events; making changes at your request or providing information you request (e.g., marketing materials, whitepapers for products or services); and provision of technical support.
(c) Contact you with your consent; send you information about products and services that may interest you; invite you to participate in Sieyuan Low‑Voltage events, market research or satisfaction surveys; or send you marketing communications. You may unsubscribe from such communications at any time if you do not wish to receive them.
(d) Send you important notifications, such as updates and installation notices for operating systems or applications.
(e) Provide you with personalised user experience and content.
(f) Verify and manage suppliers and business partners, and communicate or conduct business with them.
(g) Conduct internal audits, data analysis and research to improve our products and services.
(h) Analyse business operational efficiency and measure market share.
(i) Troubleshoot errors if you choose to send us error details.
(j) Synchronise, share and store data you upload or download, as well as data required for uploads and downloads.
(k) Protect the security of our products, services, customers or users, and implement and improve our loss prevention and anti‑fraud programmes.
(l) Comply with and enforce applicable legal requirements, relevant industry standards or our policies.
Sieyuan Low‑Voltage may also collect and use non‑identifiable data, which refers to data that cannot be used to identify an individual. For instance, we collect aggregated statistical data such as website traffic volumes to understand how users use our websites, products and services, enabling us to improve our services and better meet customer needs. We may collect, use, process, transfer or disclose non‑identifiable data for other purposes at our discretion. We will endeavour to segregate your personal data from non‑identifiable data and use the two types separately. If personal data is mixed with non‑identifiable data, the combined data shall still be processed as personal data.
When processing your personal data, Sieyuan Low‑Voltage will comply with applicable laws and process such data based on appropriate legal bases, including:
Performance of a contract when responding to your transactions or service requests;Your consent;Our legitimate interests or those of third parties for purposes including contacting you, conducting marketing or market research, improving our products and services, and implementing and improving our loss prevention and anti‑fraud programmes. Such legitimate interests include enabling us to manage and operate our business and provide products and services more efficiently; protecting the security of our business, systems, products, services and customers; internal management and compliance with internal policies and procedures; and other legitimate interests described in this Policy;Compliance with and enforcement of legal obligations.
2. How Sieyuan Low‑Voltage Uses Cookies and Similar Technologies
2.1 Cookies
To ensure normal operation of our websites, we may store small data files called Cookies on your computer or mobile device. A Cookie is a plain‑text file stored by a web server on a computer or mobile device, whose content can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application and usually contains an identifier, site name, and a combination of numbers and characters. With Cookies, websites can store user preferences to better serve users.
Sieyuan Low‑Voltage uses Cookies for the same purposes as most websites or internet service providers, namely to enhance user experience. Cookies enable websites to remember your single visit (session Cookies) or multiple visits (persistent Cookies), and save settings such as language, font size and other browsing preferences, so you do not need to re‑configure them each time you visit. Without Cookies, a website will treat you as a new visitor every time you open a webpage. For example, if you log in to a website and navigate to another page, the website will not recognise you and you will be logged out again. Sieyuan Low‑Voltage will not use Cookies for any purposes other than those described in this Policy. You may manage or delete Cookies according to your preferences. For more information about Cookies, please refer to AboutCookies.org.
In addition, we may use Local Storage Objects (LSOs) such as Flash Cookies and HTML5 to store content information and preferences. Vendors and partners that provide certain functions or display advertisements on our websites based on your web browsing activities may also use LSOs such as HTML5 to collect and store information. Various web browsers may provide their own management tools to delete HTML5 LSOs.
You may clear all Cookies stored on your computer, and most web browsers feature functions to block Cookies. However, if you do so, you will need to re‑configure your preferences each time you visit our websites.
3. How Sieyuan Low‑Voltage Discloses Your Personal Data
Where certain services are provided by Sieyuan Low‑Voltage’s authorised partners, we will share your personal data with such partners as described in this Policy. For example, when you purchase Sieyuan Low‑Voltage products online, we must share your personal data with logistics service providers to arrange delivery or engage partners to provide services. Furthermore, as an international enterprise, we may share personal data across our multilingual websites.
Sieyuan Low‑Voltage may also disclose your personal data to relevant law enforcement authorities or other government agencies when required by applicable law or in response to legal proceedings. We may disclose your data where reasonably necessary, such as to enforce contracts, or when disclosure is deemed appropriate to prevent physical harm or property loss or investigate potential or actual illegal acts.
4. How to Access or Modify Your Personal Data
You shall ensure that all personal data you submit is accurate. Sieyuan Low‑Voltage will endeavour to maintain the accuracy and completeness of personal data and update it in a timely manner.
Where required by applicable law, you may have the right to access and obtain specific personal data we hold about you; request us to update or correct your inaccurate personal data; object to or restrict our use of your personal data; and request deletion of your personal data. To exercise these rights, please submit your feedback online by clicking here. For security purposes, you may be required to submit a written request. We may refuse to process requests if we reasonably believe they are fraudulent, unenforceable or infringe upon the privacy of others.
Where required by applicable law, if Sieyuan Low‑Voltage processes your personal data based on your consent, you have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the legality and validity of our processing of your personal data prior to withdrawal, nor our processing of your personal data based on other appropriate legal bases.
If you believe our processing of your personal information violates applicable data protection laws, you may contact the statutory data protection authority. Contact information for data protection authorities in the European Union is available at: http://ec.europa.eu/justice/article‑29/structure/data‑protection‑authorities/index_en.htm
5. How Sieyuan Low‑Voltage Protects and Retains Your Personal Data
Sieyuan Low‑Voltage attaches great importance to personal data security. We adopt appropriate physical, administrative and technical safeguards to protect your personal data from unauthorised access, disclosure, use, modification, damage or loss. For example, we use encryption technologies to ensure data confidentiality; deploy protection mechanisms to defend against malicious attacks; implement access control mechanisms to ensure only authorised personnel can access personal data; and conduct security and privacy protection training to raise employees’ awareness of the importance of personal data protection.
We will do our utmost to protect your personal data. However, please note that no data transmitted over the internet can be guaranteed 100% secure. Therefore, although we take appropriate measures to protect your personal information, Sieyuan Low‑Voltage cannot confirm or guarantee the security of information you provide to us or obtain from our websites, and you use our websites at your own risk. For information on how to report security issues, incidents or potential events to Sieyuan Low‑Voltage and its information security team, please contact us at syeclv@sieyuan.com at any time. In the event of a personal information security incident, we will notify you and report to regulatory authorities in a timely manner in accordance with laws and regulations.
We will retain your personal data for the period necessary to achieve the purposes set forth in this Policy, unless a longer retention period is required or permitted by law. Data retention periods may vary depending on scenarios, products and services. Our criteria for determining retention periods include: the time required to complete business purposes, including provision of products and services, maintenance of relevant transaction and business records, control and improvement of product and service performance and quality, security assurance of systems, products and services, response to potential user enquiries or complaints, and issue identification; whether you consent to a longer retention period; and special data retention requirements under laws, contracts, etc.
We will retain your registration information as long as your account is necessary for providing services to you. You may choose to cancel your account, upon which we will cease providing products and services through such account and delete your corresponding personal data unless otherwise required by law.
6. How Sieyuan Low‑Voltage Processes Children’s Personal Data
Our products, websites and services are primarily intended for adults. Children may not create their own user accounts without the consent of their parents or guardians. Where we collect children’s personal data with parental consent, we will only use or disclose such data when permitted by law, with explicit consent from parents or guardians, or as necessary to protect children. If Sieyuan Low‑Voltage discovers that it has collected children’s personal data without prior verifiable parental consent, we will endeavour to delete such data as soon as possible.
7. Third‑Party Providers and Their Services
To ensure a smooth browsing experience, you may receive content or web links from third‑party providers (hereinafter referred to as “third parties”) external to Sieyuan Low‑Voltage and its partners. Sieyuan Low‑Voltage has no control over such third parties, and you may choose whether to access links, content, products and services provided by them.
Sieyuan Low‑Voltage cannot control third‑party privacy and data protection policies, which are not subject to this Policy. Please review the privacy policies of such third parties before submitting personal information to them.
8. How Your Personal Data Is Transferred Globally
As a global enterprise, Sieyuan Low‑Voltage may share your personal information within the Sieyuan Low‑Voltage Group (including subsidiaries, affiliates and parent companies) or with our suppliers and business partners where permitted by law, and may transfer such information to other countries or regions where we operate. In addition, as we may not have data centres in your country, your personal data may be transferred to data centres outside your country for storage. In such cases, Sieyuan Low‑Voltage will take measures to ensure that collected data is processed in accordance with this Policy and applicable laws. For instance, when personal data of data subjects located in the European Union is transferred to countries or regions not recognised by the EU as having equivalent data protection levels, Sieyuan Low‑Voltage will adopt various legal mechanisms, such as signing standard contractual clauses approved by the European Commission, requesting your consent for cross‑border personal data transfer, or implementing security measures including data anonymisation prior to cross‑border transfer.
9. How This Policy Is Updated
Sieyuan Low‑Voltage reserves the right to update or revise this Policy from time to time. If our Privacy Policy changes, the latest version will be published here. In the event of material changes to this Policy, we may notify you through various channels, such as posting notices on our websites or sending emails to the email address associated with your account. Where required by applicable data protection laws, we will seek your consent for any material changes affecting our use of your personal information. We recommend that you regularly review this page to stay updated on our latest privacy practices.
10. How to Contact Sieyuan Low‑Voltage
Please contact us if you have any questions, comments or suggestions. We will respond within thirty days. If you are dissatisfied, you may file complaints via syeclv@sieyuan.com.
The Sieyuan Low‑Voltage entity that processes your personal data in accordance with this Privacy Policy to respond to your requests, contact you, provide products or services to you, or enter into or intend to enter into contracts with you shall be the controller of the relevant personal data. Contact information for each Sieyuan Low‑Voltage entity can be viewed by clicking here.
Last Updated: March 2024
